Refund & Programme Terms

We would rather offer a clear, strong guarantee than make somebody fight for a refund when a product or programme genuinely has not been right for them.

These terms explain the voluntary Next Stage guarantees that apply to certain products and programmes.

They are in addition to any statutory rights you may have.

1. Contacting us about a refund

To request a refund covered by one of the guarantees below, email: hello@nextstageecommerce.com

Please include:

• your name;
• the email address used for the purchase; and
• enough information for us to identify the transaction.

If the guarantee says "no questions asked", you do not have to justify the request or prove that the product failed.

We may need to ask administrative questions only where necessary to locate the purchase, process the refund or prevent an obvious payment error.

2. The £7 diagnostic products - 30-day guarantee

Each qualifying £7 Next Stage diagnostic product is covered by a:

30-DAY, NO-QUESTIONS-ASKED MONEY-BACK GUARANTEE

If you purchase a qualifying £7 diagnostic product and decide it is not for you, email us within 30 calendar days of purchase and we will refund the price you paid for that product.

You do not need to prove that the product failed.

You do not need to demonstrate a particular result.

You do not need to provide a reason.

The 30-day period begins on the date of purchase.

Once a refund is processed, your right to continue accessing the refunded paid product may end.

The guarantee applies to the qualifying £7 product itself.

Unless expressly stated otherwise at checkout, separate add-ons, order bumps, upsells or other products are governed by the refund terms displayed for those items.

This guarantee is additional to statutory rights and does not limit rights relating to digital content that is faulty, not as described or otherwise fails to meet legal requirements.

3. The Next Stage Accelerator - Satisfaction Guarantee

The Next Stage Accelerator is backed by a deliberately straightforward satisfaction guarantee.

Our position is simple:

Do the programme. Get your plan. If you don't love it, ask for your money back.

You may request a full refund of the amount you paid for the Accelerator:

• at any time during the six-week programme; or
• within 7 calendar days after the final scheduled programme session.

The refund is: FULL and NO QUESTIONS ASKED

You do not need to:

• prove a revenue increase;
• prove a conversion improvement;
• demonstrate that a baseline moved;
• show that a particular metric failed to improve; or
• persuade us that your reason is good enough.

If you decide that the programme has not delivered enough value for you, email: hello@nextstageecommerce.com

within the guarantee period and request your refund.

That is enough.

4. What happens after an Accelerator refund

Where an Accelerator refund is issued:

• we will refund the qualifying amount paid by you for the programme;
• any future unpaid instalments, if an instalment option has been expressly agreed, will be cancelled;
• your access to paid programme areas, recordings, private resources or member-only materials may be ended; and
• you must not continue distributing or sharing paid programme materials.

We may decline future enrolment where someone has repeatedly purchased and refunded our services in circumstances that reasonably indicate misuse.

That does not remove the refund right for a qualifying purchase made under the guarantee above.

5. Why the Accelerator guarantee is this strong

The Accelerator is intended to create significant value during the six weeks.

We would rather remove the perceived risk of joining than create a complicated refund process based on arguments about whether somebody improved by a particular percentage.

If you complete the programme, receive your 90-day direction and genuinely do not believe it was worth the investment, the guarantee gives you the opportunity to say so.

The guarantee is not intended to replace your statutory rights. It is an additional contractual promise from Next Stage Ecommerce Ltd.

6. Personal Shopify Commercial Diagnostic

Unless a separate guarantee is expressly stated on the relevant sales page or at checkout, the Personal Shopify Commercial Diagnostic is not covered by the £7 product guarantee or the Accelerator Satisfaction Guarantee.

Any statutory cancellation or refund rights that apply remain unaffected.

Where you ask us to start delivering a personalised service before the end of any statutory cancellation period, we may ask for the consent or acknowledgement required by law.

If we have not started substantive work and you need to cancel, contact us as soon as possible at: hello@nextstageecommerce.com

We will deal with the request reasonably and in accordance with the terms applying to that purchase and applicable law.

7. Newsletter subscription

The paid Newsletter is a recurring monthly subscription.

You can cancel future renewal at any time before the next billing date using the cancellation facility provided or by emailing: hello@nextstageecommerce.com

Cancellation stops future subscription payments.

Unless required by law or otherwise agreed, cancelling a subscription does not automatically refund a monthly subscription payment that has already been properly charged.

If we take a payment after a valid cancellation should have taken effect, contact us and we will correct it.

8. Statutory cancellation rights

If you purchase as a consumer, UK law may give you statutory cancellation rights for certain distance contracts.

These statutory rights operate separately from our voluntary guarantees.

Digital content supplied immediately

Where you ask for digital content to be supplied immediately, you may be asked to expressly consent to supply beginning before the end of the statutory cancellation period and acknowledge the effect that this has on your statutory right to cancel.

The contractual 30-day guarantee described above still applies to qualifying £7 products according to its terms.

Services beginning during a cancellation period

Where you ask us to begin providing a service during a statutory cancellation period, the legal consequences of cancellation may depend on the circumstances and the consent or request you have given.

Nothing in these terms removes a statutory right that cannot legally be removed.

9. Faulty digital content or services

Our voluntary guarantees do not replace your legal rights.

Where applicable, digital content must meet legal requirements and services must be provided with reasonable care and skill.

If you believe something you purchased is faulty, materially different from its description or has not been supplied with reasonable care and skill, contact: hello@nextstageecommerce.com

10. Refund method and timing

Approved refunds will normally be returned to the original payment method.

Payment-provider and banking processing times are outside our direct control, but we will initiate an approved refund without unreasonable delay.

Where practical, we aim to initiate refunds within 10 business days of approving the request.

11. Promotions, bundles and additional products

Where a product has its own specific refund or guarantee terms, those terms will be shown before purchase and will apply to that product.

We will not quietly impose a less generous refund policy after you purchase.

12. Chargebacks

If you have a genuine refund issue, please contact us first at:

hello@nextstageecommerce.com

The guarantees above are intended to make legitimate refund requests straightforward.

This does not affect any legal rights you may have through your card provider or payment service.

13. Changes to these terms

We may change the refund terms offered for future purchases.

A later change will not retrospectively reduce a guarantee that formed part of your contract when you purchased.

14. Company details

Model Cancellation Form

Customers are not required to use this form where another valid cancellation method is available.

To:

I hereby give notice that I cancel my contract for the following product/service:

Ordered on:

Name:

Address:

Email address used for purchase:

Signature, only if this form is submitted on paper:

Date: