Terms & Conditions

These Terms & Conditions govern your use of www.nextstageecommerce.com and, together with any product-specific terms shown at checkout, apply to products and services purchased from Next Stage Ecommerce Ltd.

Please read them before purchasing.

Nothing in these terms is intended to remove or restrict rights that cannot lawfully be excluded.

1. About us

The website is operated by:

2. Using this website

You may use this website for lawful purposes.

You must not:

• misuse the website;
• attempt to gain unauthorised access to it or connected systems;
• introduce malicious code;
• interfere with the operation or security of the website;
• scrape, copy or reproduce substantial parts of the website without permission;
• use our content to create a competing product, programme or service; or
• use the website in a way that infringes another person's rights or applicable law.

We may suspend or restrict access where reasonably necessary for security, maintenance, legal or operational reasons.

3. Information on the website

We take reasonable care over the information published on the website, but ecommerce and marketing decisions are context-dependent.

Content on the website is general information and education. It is not legal, tax, accounting, investment or regulated financial advice.

Where we provide marketing or ecommerce guidance, you remain responsible for deciding whether and how to apply it to your business.

4. Results and case studies

Any case studies, revenue figures or examples of past performance describe specific work or historical results.

They are not guarantees that you or your business will achieve the same outcome.

Results vary because businesses, products, markets, customers, economics, implementation and circumstances differ.

Nothing on the website should be interpreted as a promise of a particular level of revenue, profit, return on advertising spend, conversion rate or other business result.

5. Products and services

We may offer products and services including:

• £7 ecommerce diagnostic products;
• the paid Next Stage Newsletter;
• the Personal Shopify Commercial Diagnostic;
• The Next Stage Accelerator;
• other educational, advisory or commercial services described on the website.

The description, price and key features of a product or service will be provided before purchase.

6. Prices and payment

Prices are shown in pounds sterling unless stated otherwise.

The price displayed at checkout is the amount payable for that purchase unless clearly stated otherwise.

At present, the customer-facing price for The Next Stage Accelerator is: £2,497 total

We do not currently add VAT to that amount.

If our VAT status changes in future, prices and checkout information for future purchases will be updated accordingly.

Payment must be made using one of the payment methods made available at checkout.

7. Forming a contract

Submitting an order constitutes an offer to purchase.

A contract is formed when we accept the order and send confirmation, provide access to the purchased content or otherwise begin delivering the agreed service.

We may decline or cancel an order where reasonably necessary, for example because:

• payment has failed;
• a product was incorrectly priced due to an obvious error;
• the service is unavailable;
• we reasonably believe a transaction is fraudulent;
• the Accelerator is not appropriate for the applicant; or
• we cannot lawfully provide the product or service.

Where we cancel after taking payment and no service has been supplied, we will refund the relevant payment.

8. Digital products

Digital products are for the purchaser's own use unless expressly stated otherwise.

Access details must not be shared with people who have not purchased access.

Where immediate digital access is requested, a consumer may be asked to expressly agree to supply beginning during the statutory cancellation period and to acknowledge how this affects the statutory cancellation right.

Our contractual 30-day money-back guarantee for qualifying £7 products is described separately in the Refund & Programme Terms and is additional to statutory rights.

9. The Newsletter

The Next Stage Newsletter is currently offered as a recurring monthly subscription at the price displayed before purchase.

The current intended price is: £97 per month

Unless otherwise stated at checkout:

• billing recurs monthly until cancelled;
• you may cancel before the next billing date;
• cancellation stops future recurring payments;
• access continues until the end of the paid billing period unless otherwise stated; and
• payments already made are not normally refunded solely because you cancel part-way through a billing period, except where required by law or where we agree otherwise.

You can request cancellation using the method provided with your subscription or by contacting: hello@nextstageecommerce.com

10. Personal Shopify Commercial Diagnostic

The Personal Shopify Commercial Diagnostic is a personalised service.

The exact scope, price and delivery arrangements will be described before purchase.

The current intended price is: £247

Any specific cancellation or refund terms displayed at the point of purchase form part of the contract.

Nothing in these terms affects statutory rights that apply.

11. The Next Stage Accelerator

The Next Stage Accelerator is a fixed six-week implementation programme.

The current customer-facing price is: £2,497

The programme includes the teaching, implementation, clinics, Q&A and other elements described on the Accelerator sales page at the time of purchase.

You are responsible for:

• attending or making appropriate use of the programme;
• providing accurate information where needed;
• making your own business decisions;
• implementing any actions you choose to take; and
• ensuring that changes made to your business comply with applicable law and platform rules.

Our Accelerator Satisfaction Guarantee is set out in the Refund & Programme Terms.

12. Programme dates and reasonable changes

We will take reasonable steps to provide live programme sessions on the dates and times communicated.

Occasionally, circumstances outside our reasonable control may require a session to be rescheduled, delivered differently or replaced with a reasonable alternative.

We will provide reasonable notice where practicable.

We will not materially reduce the overall programme without good reason.

13. Intellectual property

The website, programmes, lessons, videos, worksheets, frameworks, templates, tools, written materials, branding and other original content supplied by us are protected by intellectual property rights.

Unless we expressly agree otherwise, purchase gives you a personal, limited, non-exclusive, non-transferable right to use the material for your own business.

You may not, without written permission:

• copy or reproduce substantial parts of our materials;
• resell them;
• sublicense them;
• publish them publicly;
• share paid access;
• use them to create a competing training product or service; or
• remove ownership or copyright notices.

You remain the owner of materials and business information you provide to us.

14. Confidentiality

Where you provide non-public information about your business during a paid diagnostic, Accelerator or similar service, we will treat that information as confidential and use it for providing the service and legitimate business administration.

This does not prevent disclosure where required by law or where information is already lawfully public.

Programme participants must also respect confidential business information shared by other participants.

Do not share another participant's confidential information outside the programme without permission.

15. Third-party services

Our website and programmes may refer to or interact with third-party services such as ecommerce platforms, advertising platforms, payment providers, analytics tools or software applications.

Those services operate under their own terms.

We do not control their availability, pricing, policies, algorithms or future changes.

A recommendation or discussion of a third-party service is not a guarantee of its performance.

16. Consumer rights

If you are acting as a consumer, you may have statutory rights under UK consumer law, including rights relating to services and digital content.

Nothing in these terms excludes or limits any statutory right that cannot legally be excluded.

If a contractual guarantee on this website is more generous than your statutory rights, you may rely on that contractual guarantee in accordance with its terms.

17. Business customers

Most Next Stage customers purchase our products for use in connection with an ecommerce business.

Where you purchase wholly or mainly for purposes relating to your trade, business, craft or profession, you are purchasing as a business rather than as a consumer.

Consumer-specific statutory rights do not necessarily apply to business purchases.

Any express contractual guarantee we offer will still apply according to its wording.

18. Our responsibility

We will provide paid services with reasonable care and skill.

We do not guarantee any particular commercial result.

To the fullest extent permitted by law, we are not responsible for indirect or consequential business losses arising from business decisions made using our educational or advisory material.

Where you purchase as a business, and except for liability that cannot lawfully be limited, our total aggregate liability arising from a particular paid product or service will not exceed the amount you paid us for that product or service.

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot lawfully be excluded or limited.

19. Events outside reasonable control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control.

Where this affects a paid service, we will take reasonable steps to minimise disruption and provide an appropriate alternative where reasonably possible.

20. Suspending or terminating access

We may suspend or terminate access where a customer:

• seriously breaches these terms;
• unlawfully shares paid materials;
• behaves abusively towards staff or programme participants;
• threatens the security of our systems; or
• uses our services for unlawful purposes.

Where reasonably possible, we will explain the reason.

This does not affect refund or statutory rights that may apply.

21. Changes to these terms

We may update these website terms from time to time.

Changes will not retrospectively remove contractual rights attached to a purchase already made.

The terms applying to a purchase are those provided or made available when the contract was entered into, unless a later change is agreed or required by law.

22. Complaints

If something has gone wrong, please contact us.

Email: hello@nextstageecommerce.com

We would rather have the opportunity to resolve a genuine problem directly.

23. Governing law

These terms are governed by the law of England and Wales.

If you purchase as a consumer, this does not remove any mandatory rights you have under the law applicable to you.

If you purchase as a business, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.

24. Contact